Shipping policy

Shipping Policy

Last Updated: October 2026

At Legacy Luxe Noir (operated by Legacy Luxe Noir LLC), each piece of drinkware is custom-made on demand especially for you. Because we create your items when you order them, our delivery timeline consists of two separate phases: Production (Fulfillment) and Shipping (Transit).

1. Processing & Production Times

Standard Production: 2 to 5 business days (Monday–Friday, excluding federal holidays).

Peak Seasons: During holidays (November–December) and promotional events, production times may extend to 5 to 7 business days.

Note: Production begins after payment authorization and verification of your personalization details.

2. Shipping Rates & Transit Times (Domestic US)

Once your order has been crafted, inspected, and packaged, it is handed over to our carrier partners (such as USPS, UPS, or DHL eCommerce).

Shipping Method	Estimated Transit Time	Cost
Standard Ground	3 to 6 business days	Calculated at checkout based on weight & destination
Expedited (if available)	2 to 3 business days	Calculated at checkout

Total delivery time = Production Time (2–5 business days) + Transit Time (3–6 business days).

3. Tracking Your Order

As soon as your order ships, you will receive an automated shipping confirmation email with your carrier tracking number.

Please allow 24 to 48 hours for tracking updates to populate on the carrier’s scan network.

4. Shipping Address & Delivery Responsibility

Address Accuracy: Please verify your shipping address before completing checkout. We cannot reroute packages once they have shipped.

Returned Packages: If a package is returned to sender due to an invalid, incomplete, or incorrect address entered by the customer, the customer will be responsible for the cost of re-shipping once the package is recovered and a corrected address is provided.

5. Damaged in Transit

Ceramics require care during shipping. In the rare event that your mug arrives broken or damaged:

Contact inquiry@legacyluxenoir.com within 14 calendar days of delivery.

Include your order number and clear photos of the damaged item and the outer shipping package.

Upon verification, we will immediately order a replacement at no cost to you.

6. Lost or Stolen Packages

If your tracking status shows "Delivered" but you cannot locate your package, check with household members, building management, and neighbors, and inspect safe drop-off areas around your home.

If a package is officially deemed lost in transit by the carrier (tracking stops updating before delivery confirmation), please contact us at inquiry@legacyluxenoir.com so we can file an inquiry and arrange a replacement.